Returns & Refunds

Returns 

If you’re looking to return or exchange your order for whatever reason, we're here to help! Returns must be made within 3 days of receiving your item. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have no visible signs of wear or use
• Returned items must still have tags on

To initiate a return, please follow the steps below:

• Reply to your order confirmation, or contact us directly to request which products you would like to return
• Return products to Shop 5/1 Rainbow Beach Road, Rainbow Beach, QLD, 4581

Once you are in contact with us we will keep you updated on your return.

A store credit or replacement product will be authorised once return product has been mailed, and confirmation received. 

Refunds may take up to 7 days after items have been received. 

Please note:

• Customers must pay for shipping on their returned items unless:
• items are damaged or not-up-to-scratch, the shipping price of returned items will also be refunded 
• If you are returning an item to swap with a different product, you will not be charged shipping of new item (*this does not apply to store credits)

 

For any further queries or questions please contact us at hello@sunclub.com.au

Or message us directly through Facebook or Instagram